not a support questionA customer wrote to us tonight:
My question to you is how on earth do I access my FTP? I want to change my theme, but I have tried different topics about wordpress and none of them have helped
No problem. First, you would the username and password from the email we sent called "Hosting Order Status" (not your WordPress admin login!!!) and connect to your domain name (if your domain is example.com then configure your FTP client to connect to http://www.example.com) and you should be able view your file system with FTP.
Never used FTP? You will need an FTP software like SmartFTP (see http://www.smartftp.com). See this video tutorial on configuring SmartFTP, or these tutorials on configuring WS_FTP, CuteFTP, or FileZilla.
Once you have been able to login in to your site via ftp, you'll probably see a set of directories that look like this:
- anon_ftp
- blog
- cgi-bin
- conf
- error_docs
- etc
- httpdocs
- httpsdocs
- pd
- private
- statistics
- subdomains
- web_users
Open httpdocs, then inside there you will see another directory called wordpress. Open that, and look for wp-content. Inside there you will see a few folders, the most important are themes and plugins.
These are where you would install your custom themes and plugins of course. We've installed some by default, don't bother trying to customize them because we maintain the pre-installed themes and plugins and will update them with the latest versions periodically, which will wipe out any changes you make to them.
But you can add your own themes and plugins: