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resolvedFor the second time in a few days I can't access my site via http://FTP. Nothing comes up. Had this problem when the site was first launched but then it was ok.
So I went to Support to submit a ticket but my login and password did not work, on three or so tries.
I'm trying to work via the Plesk control panel, but can't see there how I can change the permissions on a file.
Des
For the second time in a few days I can't access my site via http://FTP. Nothing comes up. Had this problem when the site was first launched but then it was ok.
Yes, that was a problem on our server. For some reason, our FTP service seems to be resetting itself back to the default config. Sorry about that, I just took care of that.
So I went to Support to submit a ticket but my login and password did not work, on three or so tries.
Make sure you are using the login for our ordering system, the one you created when you ordered hosting. It's not the same password as your Plesk hosting control panel or your Wordpress account.
I'm trying to work via the Plesk control panel, but can't see there how I can change the permissions on a file.
Yes, doing that via FTP is best.
Just curious, what files do you need to change permissions on and why? I ask because so many plugins offer really bad advice when it comes to security and file permissions...
As the problem was solved I didn't come back till just now. Thanks for the reply. I did eventually figure out how to change permissions via Plesk. Main files I needed to access were/are the sidebar and occasionally things like the header, or for the theme I'm using now the license file. I'm trying to get into the habit of changing the permissions back to browse only once i've finished making adjustments!
I'm trying to get into the habit of changing the permissions back to browse only once i've finished making adjustments!
I think it's probably best practice to update your theme files via FTP rather than via the web control panel, in which case you do not need to worry about changing permissions.
Of course, we need to make sure the FTP server doesn't keep resetting itself... ;-)
I think that ole FTP server has gone and reset itself...
Yes, I think you're right. We did fix it I-can't-remember-how-many hours ago, are you still seeing a problem?
meant to come back to this to say the problem had gone
problem back again - either yesterday or the day before and again (or still) today: using the control panel for managing, which is ok, but not as smooth as with ftp
fixed last night, this should be a permanent fix now. sorry for the troubles!
back in action - thanks
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