http://support.pressharbor.com/discuss/ PressHarbor Support Forums: Recent Posts en Fri, 21 Nov 2008 04:21:30 +0000 http://support.pressharbor.com/discuss/topic/accessing-plesk#post-117 Tue, 23 Sep 2008 05:01:39 +0000 stuartgh 117@http://support.pressharbor.com/discuss/ <p>Thanks, I have now checked and it is an issue with our corporate internet settings that is preventing my access to Plesk. Thanks again for your help. </p> http://support.pressharbor.com/discuss/topic/why-would-currently-active-plugin-not-work#post-116 Sat, 20 Sep 2008 13:28:13 +0000 PressHarbor Support 116@http://support.pressharbor.com/discuss/ <p>The number above the word indicates the number of plugins which need an update, not the number of currently active plugins... </p> http://support.pressharbor.com/discuss/topic/accessing-plesk#post-115 Sat, 20 Sep 2008 13:26:38 +0000 PressHarbor Support 115@http://support.pressharbor.com/discuss/ <p>I just accessed your Plesk control panel and it loaded fine for me. If you are still having any troubles, please <a href="https://www.pressharbor.com/helpdesk.php?subaction=helpdesk">submit a support ticket</a>. </p> http://support.pressharbor.com/discuss/topic/why-would-currently-active-plugin-not-work#post-114 Fri, 19 Sep 2008 21:33:32 +0000 taxpayer 114@http://support.pressharbor.com/discuss/ <p>Now I have installed three different plugins, one at a time. In each case, the plugin appeared under "currently active plugins." However, it didn't actually work, and the number on the upper right over the word plugins remained at 2. How might I fix this, and get a plugin to work? </p> http://support.pressharbor.com/discuss/topic/accessing-plesk#post-113 Thu, 18 Sep 2008 03:33:14 +0000 stuartgh 113@http://support.pressharbor.com/discuss/ <p>I have clicked on the url (mydomain.com:4_digit_number) provided in my Hosting Order Status email for the website's control panel Plesk but no luck. I tried in both IE7 and Opera but in both cases receive a Network Error page returned. I am on a fast connection so don't believe it's a result of the connection timing out. </p> http://support.pressharbor.com/discuss/topic/post-via-e-mail#post-112 Sat, 06 Sep 2008 18:35:42 +0000 PressHarbor Support 112@http://support.pressharbor.com/discuss/ <p>I don't know if Wordpress logs any errors, but the only thing you could have an error on are the Mail Server, Port, Login Name, or Password. Why don't you open a PressHarbor support ticket and submit your settings for those items so we can verify you got them right? </p> http://support.pressharbor.com/discuss/topic/post-via-e-mail#post-111 Fri, 05 Sep 2008 14:42:45 +0000 sricha27 111@http://support.pressharbor.com/discuss/ <p>Hi,</p> <p>I've configured Post via e-mail, but no posts seem to have been created, but emails are sitting in the mailbox I created. I don't know where to look for errors to progress, any ideas?</p> <p>Steve </p> http://support.pressharbor.com/discuss/topic/how-to-get-to-plesk#post-110 Mon, 04 Aug 2008 23:33:27 +0000 PressHarbor Support 110@http://support.pressharbor.com/discuss/ <p>Look for the signup email we sent you with the subject <em>Hosting Order Status</em>. All the control panel related info is in there. </p> http://support.pressharbor.com/discuss/topic/how-to-get-to-plesk#post-109 Sat, 02 Aug 2008 19:23:58 +0000 taxpayer 109@http://support.pressharbor.com/discuss/ <p>How do I get to the plesk control panel? </p> http://support.pressharbor.com/discuss/topic/wassup-ques-wheres-the-phpini-file#post-106 Mon, 30 Jun 2008 01:34:16 +0000 PressHarbor Support 106@http://support.pressharbor.com/discuss/ <p>As with all servers, the master php.ini file is a server configuration file and is not accessible to you or any user on a server. Currently, we do not support per-site custom php.ini files. </p> http://support.pressharbor.com/discuss/topic/editting-header-links#post-105 Mon, 30 Jun 2008 01:26:45 +0000 PressHarbor Support 105@http://support.pressharbor.com/discuss/ <p>I don't know the answer to this question, and honestly I don't think you will find that the small number of people who read this forum will be able to help you either.</p> <p>If you have questions about advanced customization of your Wordpress theme, rather than posting them here your best bet is to post them to the <a href="http://wordpress.org/support/">Wordpress forums</a> where there are hundreds of thousands of readers, many of whom might have the knowledge you are looking for. </p> http://support.pressharbor.com/discuss/topic/adding-line-breaks#post-104 Mon, 30 Jun 2008 01:17:04 +0000 PressHarbor Support 104@http://support.pressharbor.com/discuss/ <p>Seems to be a common complaint in Wordpress land. I don't believe it is possible using the visual editor. Maybe someone at <a href="http://wordpress.org/support/">Wordpress forums</a> will have a better answer. </p> http://support.pressharbor.com/discuss/topic/wassup-ques-wheres-the-phpini-file#post-103 Sun, 29 Jun 2008 19:07:48 +0000 Kathy 103@http://support.pressharbor.com/discuss/ <p>Hi. I'm trying out the plug-in Wassup. In order to finish configuring it, I have to rename a temp files folder and am stumped about how I do that. I think I need to do something the php.ini file. Can anyone give me a tip on how to rename the file?</p> <p>The message from the plug-in follows....</p> <p>Temporary files location folder</p> <p>Current "Save path" directory for storing temporary files used to track visitor activity:</p> <p>/var/lib/php/session</p> <p>Use absolute directory paths only. This value is usually "/tmp".<br /> System default for session.save_path="/var/lib/php/session" from php.ini or from web server configuration.<br /> WARNING! Directory does not exist or is not writable. Please enter a different path above or change "session.save_path" in "php.ini" to point to a valid, writable folder. </p> http://support.pressharbor.com/discuss/topic/editting-header-links#post-102 Sun, 29 Jun 2008 03:35:07 +0000 Kathy 102@http://support.pressharbor.com/discuss/ <p>Hi. I'm new to WP and am stumbling on how to edit my header to show limited links. Basically, what I want to do from the main page is to only show header links only for pages that have no parent pages. Then when I click into one of those main page links, then I want to show the children pages.</p> <p>For example, for what I have uploaded to intuiosity.com so far, I only want to show About and Overview pages in the header link. However, if I publish other (children) pages, then they show up in the header links.</p> <p>Any tips would be appreciated. </p> http://support.pressharbor.com/discuss/topic/adding-line-breaks#post-101 Sun, 29 Jun 2008 03:03:03 +0000 Kathy 101@http://support.pressharbor.com/discuss/ <p>Hi. Can someone give me the code to use to insert extra line breaks into my content? I'm new to WordPress and not getting it. Thanks!</p> <p>Best regards,<br /> Kathy </p> http://support.pressharbor.com/discuss/topic/seo-and-canonical-issues#post-100 Tue, 08 Apr 2008 19:23:08 +0000 PressHarbor Support 100@http://support.pressharbor.com/discuss/ <p><em>I ask because I'm seeing this discussed on site after site as a top problem. These are current sites and current copyright 2008 books.</em></p> <p>It is not an issue with the version of Wordpress installed here at PressHarbor. Try it and you will see, remove the www from your website address and you will see you (and any search engine as well) will be properly redirected to the www version of your site. Also try removing the trailing slash, you will see you are properly redirected to the normalized URL, which is the version with the trailing slash.</p> <p><em>I have heard in the meantime that the all in one seo pack plugin takes care of this duplication of content issue. I am hoping that is the case.</em></p> <p>Again, this is not an issue on your site so if you are installing that plugin solely for the concerns you explained above, it is not necessary. </p> http://support.pressharbor.com/discuss/topic/seo-and-canonical-issues#post-99 Tue, 08 Apr 2008 15:16:50 +0000 jlharrigan 99@http://support.pressharbor.com/discuss/ <p>I am trying to avoid an issue before going live, so no I don't see it as a current issue. I ask because I'm seeing this discussed on site after site as a top problem. These are current sites and current copyright 2008 books.</p> <p>I have heard in the meantime that the all in one seo pack plugin takes care of this duplication of content issue. I am hoping that is the case. </p> http://support.pressharbor.com/discuss/topic/seo-and-canonical-issues#post-98 Tue, 08 Apr 2008 09:49:38 +0000 PressHarbor Support 98@http://support.pressharbor.com/discuss/ <p>Are you asking because you read this on some site somewhere or are you asking because you see this as an actual problem on your live site? I don't see that this is actually an issue, perhaps you are reading some outdated web page somewhere which stated that this was an issue at some point in the past?</p> <p>If you can demonstrate that this is really an issue, I would be glad to look into it. As far as I can see, this "normalization" of URLs was taken care of by Wordpress some time ago. </p> http://support.pressharbor.com/discuss/topic/migrating-comments#post-97 Tue, 08 Apr 2008 09:46:38 +0000 PressHarbor Support 97@http://support.pressharbor.com/discuss/ <p><em>In addition, the comments that did come over with the original migration now show up as 'anonymous'. Is there anything I can do to fix that?</em></p> <p>There is nothing you can do beyond going back to the original Blogware site and copying the information there and pasting it into the Wordpress control panel.</p> <p><em>There aren't many, and I'd be ok with editing manually if I need to.</em></p> <p>Yes, editing it manually from within the control panel is your only option.</p> <p><em>I have decided to create these manually. Is there a way I can control the date? I would like to keep the original date in place. I don't see a way in the user interface.</em></p> <p>It's in there in the control panel. When you edit a comment, you can scroll down to the Advanced area and you will see the <strong>Edit time</strong> area. </p> http://support.pressharbor.com/discuss/topic/seo-and-canonical-issues#post-96 Mon, 07 Apr 2008 16:23:19 +0000 jlharrigan 96@http://support.pressharbor.com/discuss/ <p>Search engines see all these as duplicate content:<br /> <a href="http://www.myblog.com/my-blog-post" rel="nofollow">http://www.myblog.com/my-blog-post</a><br /> <a href="http://www.myblog.com/my-blog-post/" rel="nofollow">http://www.myblog.com/my-blog-post/</a><br /> <a href="http://myblog.com/my-blog-post" rel="nofollow">http://myblog.com/my-blog-post</a><br /> <a href="http://myblog.com/my-blog-post/" rel="nofollow">http://myblog.com/my-blog-post/</a></p> <p>The following links discuss 301 redirects and the .htaccess file:</p> <p><a href="http://www.mattcutts.com/blog/seo-advice-url-canonicalization/" rel="nofollow">http://www.mattcutts.com/blog/seo-advice-url-canonicalization/</a><br /> <a href="http://www.jimwestergren.com/wordpress-users-sharpen-your-urls-with-google/" rel="nofollow">http://www.jimwestergren.com/wordpress-users-sharpen-your-urls-with-google/</a></p> <p>I'm not sure we have access to .htaccess on pressharbor. Can you tell me what to do about this to avoid duplicate content? </p> http://support.pressharbor.com/discuss/topic/migrating-comments#post-95 Mon, 07 Apr 2008 11:55:09 +0000 jlharrigan 95@http://support.pressharbor.com/discuss/ <p>I have decided to create these manually. Is there a way I can control the date? I would like to keep the original date in place. I don't see a way in the user interface; possibly a database edit? </p> http://support.pressharbor.com/discuss/topic/migrating-comments#post-94 Mon, 07 Apr 2008 08:55:44 +0000 jlharrigan 94@http://support.pressharbor.com/discuss/ <p>I brought existing content over from a blogware a while back. Now I'm almost ready to go live, but I need to bring over a handful of additional comments that have been made since I exported content. Is there a way to do this?</p> <p>I don't want to reexport all content as I've made too many changes to it on the wordpress platform.</p> <p>In addition, the comments that did come over with the original migration now show up as 'anonymous'. Is there anything I can do to fix that? There aren't many, and I'd be ok with editing manually if I need to. Thanks. </p> http://support.pressharbor.com/discuss/topic/if-this-file-were-writable-you-could-edit-it#post-93 Wed, 12 Mar 2008 01:34:41 +0000 PressHarbor Support 93@http://support.pressharbor.com/discuss/ <p><em>It is also not clear to me how I would even upload a folder into my blog - where is this feature located?</em></p> <p>Please see this thread: <a href="http://support.pressharbor.com/discuss/topic/13?replies=1" rel="nofollow">http://support.pressharbor.com/discuss/topic/13?replies=1</a> to learn about how to ftp files and folders. You can find all of our FTP-related support docs at <a href="http://support.pressharbor.com/?s=ftp" rel="nofollow">http://support.pressharbor.com/?s=ftp</a> and forum posts at <a href="http://support.pressharbor.com/discuss/tags/ftp" rel="nofollow">http://support.pressharbor.com/discuss/tags/ftp</a> .</p> <p><em>I am also a little confused as to why content is not editable - apparently in other WordPress formats one is able to change their "permissions" in order to edit content in their header</em></p> <p>Yes, and in many others it is not possible to edit files via the control panel. The technical answer is "it depends on whether Apache runs as the user who owns the files or if it runs as a different user such as apache." Managing your Wordpress works differently from server to server, web servers vary widely, and what is safe or workable on one server is not safe or workable on another.</p> <p><em>In Blogharbor there was a feature under security (in the general category) which allowed the user to add additional header information. Why can't that be available on Press Harbor?</em></p> <p>Because it does not exist in Wordpress. We did not write Wordpress, we can only install it for you and manage its upgrades. Please take it up with their developers if you wish to see a feature added to it.</p> <p><em>If you could direct me to clear, simple, step by step directions which explain ftp and how to do everything you wrote above, it would be helpful.</em></p> <p>We have a number of places for you to learn about <a href="http://FTP" rel="nofollow">http://FTP</a>. See our first reply above. </p> http://support.pressharbor.com/discuss/topic/if-this-file-were-writable-you-could-edit-it#post-92 Mon, 10 Mar 2008 13:54:13 +0000 caribousmom 92@http://support.pressharbor.com/discuss/ <p>I am a little frustrated. I do not have a lot of computer knowledge and I don't even know what ftp is or how to find it, much less download a directory to it. It is also not clear to me how I would even upload a folder into my blog - where is this feature located?</p> <p>I am also a little confused as to why content is not editable - apparently in other WordPress formats one is able to change their "permissions" in order to edit content in their header....without downloading, changing names, and then uploading new themes. For a "newbie" in code, this is so over my head as to be unreachable. </p> <p>In Blogharbor there was a feature under security (in the general category) which allowed the user to add additional header information. Why can't that be available on Press Harbor? I have one small piece of code I need to add in order to make a feature on my blog functional...this just seems so unwieldy.</p> <p>If you could direct me to clear, simple, step by step directions which explain ftp and how to do everything you wrote above, it would be helpful. Thanks. </p> http://support.pressharbor.com/discuss/topic/changing-ftp-password#post-91 Fri, 29 Feb 2008 13:36:28 +0000 jlharrigan 91@http://support.pressharbor.com/discuss/ <p>Never mind I found it! </p> http://support.pressharbor.com/discuss/topic/changing-ftp-password#post-90 Fri, 29 Feb 2008 13:25:57 +0000 jlharrigan 90@http://support.pressharbor.com/discuss/ <p>I need to change my ftp password as soon as possible. I logged into Plesk, changed the password, and while it was succesful for Plesk, it didn't change the ftp password. FTP still uses my old password. How can I change my ftp password? Thanks. </p> http://support.pressharbor.com/discuss/topic/is-there-a-way-to-change-lots-of-post-from-one-category-to-another#post-89 Wed, 27 Feb 2008 01:31:01 +0000 PressHarbor Support 89@http://support.pressharbor.com/discuss/ <p>Is renaming the category not an option? </p> http://support.pressharbor.com/discuss/topic/editing-headerphp#post-88 Wed, 27 Feb 2008 01:28:47 +0000 PressHarbor Support 88@http://support.pressharbor.com/discuss/ <p>Should you be editing it with something else? Yes. Since you are on a Mac, try downloading Textwrangler from <a href="http://www.barebones.com/products/textwrangler/index.shtml" rel="nofollow">http://www.barebones.com/products/textwrangler/index.shtml</a> . It's free, and the best of the free text editors. </p> http://support.pressharbor.com/discuss/topic/is-there-a-way-to-change-lots-of-post-from-one-category-to-another#post-87 Tue, 26 Feb 2008 18:36:30 +0000 jpfromjp 87@http://support.pressharbor.com/discuss/ <p>We have three categories we don't have any for anymore containing about 500 posts. Is there a way to do a mass replace one category for another?</p> <p>Thanks. </p> http://support.pressharbor.com/discuss/topic/editing-headerphp#post-86 Tue, 26 Feb 2008 18:11:52 +0000 jpfromjp 86@http://support.pressharbor.com/discuss/ <p>Howdy,</p> <p>I want to edit the header.php file.</p> <p>When I open it look like - <a href="http://www.josephporcelli.com/photo/photo/show?id=1977740%3APhoto%3A742" rel="nofollow">http://www.josephporcelli.com/photo/photo/show?id=1977740%3APhoto%3A742</a></p> <p>I am editing it with Text Edit on my mac. </p> <p>Should I be editing it with something else?</p> <p>I am brand-spanking new and (black and blue at this point). </p> http://support.pressharbor.com/discuss/topic/if-this-file-were-writable-you-could-edit-it#post-85 Tue, 26 Feb 2008 09:42:35 +0000 PressHarbor Support 85@http://support.pressharbor.com/discuss/ <p>Also, our system maintains the pre-installed themes, so any changes you make to them would be overwritten anyway.</p> <p>If you want to customize a pre-installed theme, download the directory to your local computer through ftp . Make your changes locally, then upload the entire directory -with a new name- to the themes folder. </p> <p>So if you want to customize the default theme, download it to your local machine and rename the directory from default to my-default for example. Then make your custom changes, and upload the my-default directory to your themes directory. </p> http://support.pressharbor.com/discuss/topic/if-this-file-were-writable-you-could-edit-it#post-84 Tue, 26 Feb 2008 09:35:29 +0000 PressHarbor Support 84@http://support.pressharbor.com/discuss/ <p>For security reasons, we do not recommend setting permissions on files so that they can be edited through the control panel.</p> <p>Edit your files locally on your computer, then upload them to the server via ftp . </p> http://support.pressharbor.com/discuss/topic/if-this-file-were-writable-you-could-edit-it#post-83 Mon, 25 Feb 2008 23:52:45 +0000 jpfromjp 83@http://support.pressharbor.com/discuss/ <p>I am not able to edit any of the pre-loaded themes either. </p> http://support.pressharbor.com/discuss/topic/if-this-file-were-writable-you-could-edit-it#post-82 Mon, 25 Feb 2008 22:44:05 +0000 jpfromjp 82@http://support.pressharbor.com/discuss/ <p>Hi,</p> <p>I am in the Theme Editor and I want to make changes to my header image. I am following instructions from <a href="http://www.revolutiontheme.com/using-a-full-width-header-image.htm" rel="nofollow">http://www.revolutiontheme.com/using-a-full-width-header-image.htm</a>. When I go to make changes to the code, at the bottom of the window is says "If this file were writable you could edit it."</p> <p>How do I make it "writable" or what I am doing wrong?</p> <p>Thanks. </p> http://support.pressharbor.com/discuss/topic/theme-with-strong-landing-page-abilities#post-81 Thu, 21 Feb 2008 15:57:29 +0000 PressHarbor Support 81@http://support.pressharbor.com/discuss/ <p>And don't forget that Wordpress allows you to specify any Wordpress Page as your home paqe... And if that doesn't work for you, you can always create your own template called home.php and drop it into the theme directory and Wordpress will serve that up as your home page. </p>